The phrase “I will get back to you” is not an excuse to push the sender of the email off, as if they aren’t worthy of your time. Never Imply That You’re Too Busy To Answer Their Question.It’s a polite gesture that can go a long way to smoothing out communications. This simple expression of gratitude shows them that you realize they are waiting on you and that you appreciate the extra time they’re giving you. Whenever you find yourself having to send an “I will get back to you” email, it may soothe the ruffled feathers of the recipient to thank them for their patience. No one likes to be told that they have to wait for an answer to their question. Saying, “I will get back to you” projects a more positive image of you that is knowledgeable, confident, and professional. It may make you appear ignorant or even lazy in the eyes of the email recipient. When you reply to someone asking a question that you don’t know the answer to, don’t come right out and say, “I don’t know.” That statement (even if it’s true) paints you in an unflattering light. Don’t Say That You Don’t Know (Even When You Don’t). Replying to the sender when you will be able to get back to them will reassure them that their issue or question is being investigated, and that a resolution is (hopefully) not far off. In other words, don’t tell them you’ll have an answer by the next day if that’s not a realistic expectation. Will you get back to them by the end of the day? The end of the week? Try to be as specific as possible, as well as realistic.
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